Ask Hidden Agenda

Hidden Agenda's FAQs

Do I need to make an appointment at Hidden Agenda for a fitting?

Normally an appointment at Hidden Agenda is necessary to ensure everyone's comfort and safety during the Covid-19 pandemic, and to enable us to observe social distancing and be as COVID secure as possible.  Please visit the Request a Fitting page of the site to book

If you are collecting goods, or dropping off bra bank donations an appointment is not necessary, but you may be asked to wait outside briefly whilst we organise distanced entry

It may be possible to pop into Hidden Agenda at short notice without an appointment.  You are welcome to call ahead and discuss if this is possible on 01489 799996


What are the measure you are taking to keep everyone safe at HIdden Agenda? We are:

  • Asking that only one customer or one family group is in the shop at any one time
  • Fitting by eye, we may briefly join you in the fitting room and will offer fitting advice from a distance which really isn't a problem, we might ask you to adjust the straps etc on the bras for now!
  • Observing social distancing of 2m whenever possible
  • Asking you to wear a face covering if possible, we will be wearing them during your visit
  • Asking you to use hand sanitiser when you arrive and leave
  • Cleaning all touch points between customers and steam cleaning the changing room 
  • Only take card payments and be cleaning the key pad on the machine between customers
  • Asking you not to touch browse if possible.  
  • Returns will be sanitised and quarantined before returning to the shop floor
  • All members of staff at Hidden Agenda have been immunised against Covid-19 

How can I shop with Hidden Agenda if I don't want to try things on or visit the store?

We are doing facetime fittings for customers who prefer not to visit the shop, we will assist you with measuring and fit by eye via the screen.  We will then advise on what you should purchase and send it to you FOC.

Alternatively we have our customer records of your previous purchases so can always refer to this and offer your advice on the perfect bra for you based on this information.  Many of our best sellers are available to repurchase, and we can always supply these for you, please contact us for more information.  There will be a cost charge for P&P

We are allowing any distance purchases or goods bought in store that are not tried on to be returned within 14 days for a refund-terms and conditions apply, this does not effect your statutory rights 

Will you price match?

Hidden Agenda will be offering a price match facility, so if you see a product you would like to purchase from us somewhere else cheaper prior to your purchase tell us and we will price match.  Terms and conditions apply, contact us for more information 

Why can I not purchase directly online from Hidden Agenda?

We find that due to different sizing, fabrics, shapes etc, it is almost impossible to buy lingerie online that fits properly.  We like to offer good old fashioned customer service and fitting advice with your purchase so a visit to the shop is usually an investment in time worth making.  If you live a long way away, or know what you need specifically then by all means give us a call or send us an email and we can help via the post, next day if the item is in stock.  Call us on 01489 799996 or use the contact us page info to email or chat to us!

How can I find out about sales and special offers?

You can subscribe to our email database by sending us your email address.  We will email you when we have any special offers, but will not bother you with other unnecessary information or share your email with any other third party.  Alternatively you can like us on Facebook where we post news and offers regularly.

How do I know my size?

Go to our Fitting Room and we will take you through accurate measuring that we would recommend you use when ordering bras from Hidden Agenda. If you know your size in a particular brand however you should be able to rely on this, but please be aware that sizes vary from brand to brand so measuring is the best policy

If you need answers to any questions that are not listed above, just send us an email and we'll do our best to answer them.

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